Privacy Policy

At Deskora, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you interact with Deskora, we may collect information such as:

• Full name

• Phone number

• Email address

• Shipping and billing address

• Order details

• Payment-related information

• IP address

• Device and browser information

• Website activity

• Customer support messages

• Information provided through forms, reviews, or promotions

For Cash on Delivery orders, we may collect information required to confirm and deliver your order.

2. How We Use Your Information

We may use your information to:

• Process and confirm orders

• Arrange shipping and delivery

• Provide customer support

• Process returns, refunds, or replacements

• Send order and delivery updates

• Verify Cash on Delivery orders

• Prevent fraudulent or suspicious transactions

• Improve our website, products, and customer experience

• Analyze website traffic and customer behaviour

• Personalize marketing and advertising

• Send promotional messages where permitted

• Comply with applicable legal requirements

3. Order and Delivery Information

To fulfil your order, we may share necessary information with trusted third parties such as:

• Courier and logistics companies

• Payment processors

• Shopify and ecommerce service providers

• Customer support providers

• Fraud prevention services

Only information reasonably required to perform these services is shared.

4. Payment Information

Depending on the payment method you use, payment details may be processed by third-party payment providers.

Deskora does not necessarily directly store complete debit or credit card details.

Payment providers process your information according to their own privacy and security policies.

5. Cash on Delivery

For Cash on Delivery orders, we may use your name, phone number, delivery address, and order history to:

• Confirm your order

• Arrange delivery

• Communicate with you regarding the shipment

• Reduce fraudulent or repeatedly refused orders

Repeated order refusal or suspicious activity may result in restrictions on future Cash on Delivery orders.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences

• Keep your shopping cart active

• Improve website performance

• Understand how visitors use our website

• Measure advertising performance

• Provide more relevant advertisements

You may be able to control cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Advertising and Analytics

Deskora may use advertising and analytics services such as:

• Meta

• Google

• TikTok

• Shopify analytics

• Other advertising or analytics platforms

These services may use cookies, pixels, or similar technologies to understand website activity, measure advertising effectiveness, and display relevant advertising.

Information collected through these services may be processed according to the privacy policies of the respective providers.

8. Marketing Communications

If you provide your contact details or consent to receive marketing, we may send you information regarding:

• New products

• Discounts

• Promotional offers

• Special campaigns

• Product updates

You may request to stop receiving marketing communications at any time.

Transactional communications, such as order confirmations and delivery updates, may still be sent where necessary to fulfil your order.

9. WhatsApp, SMS, and Phone Communication

Deskora may contact customers through phone calls, WhatsApp, SMS, or email regarding:

• Order confirmation

• Delivery updates

• Customer support

• Return or replacement requests

• Important order-related information

Marketing communications may also be sent where you have provided consent or where otherwise permitted.

10. How We Protect Your Information

We take reasonable administrative and technical measures to protect your personal information from:

• Unauthorized access

• Misuse

• Loss

• Alteration

• Disclosure

However, no internet-based system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted online.

11. Sharing of Personal Information

Deskora does not sell your personal information as a standalone customer database.

We may share necessary information with service providers that help us operate our business, including:

• Shopify

• Payment processors

• Courier companies

• Marketing platforms

• Analytics providers

• Website and technology providers

• Customer service platforms

We may also disclose information where required by applicable law, regulation, legal process, or lawful request.

12. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Fulfil orders

• Maintain business records

• Handle disputes

• Prevent fraud

• Meet accounting or legal requirements

• Provide customer support

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

13. Your Rights and Choices

Subject to applicable law, you may contact Deskora to request:

• Access to personal information we hold about you

• Correction of inaccurate information

• Deletion of certain personal information

• Withdrawal from promotional communications

Some information may need to be retained where required for legal, accounting, fraud prevention, or legitimate business purposes.

14. Third-Party Links

Our website may contain links to third-party websites or services.

Deskora is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

15. Children's Privacy

Deskora does not knowingly intend to collect personal information from children who are not legally capable of making purchases without appropriate parental or guardian involvement.

If we become aware that personal information has been provided improperly by a child, we may take reasonable steps to remove it.

16. Shopify

Our store is hosted using Shopify.

Shopify may process certain customer and website information as part of providing ecommerce services to Deskora.

Your information may therefore also be subject to Shopify's privacy and data-processing practices.

17. International Processing

Some technology, analytics, advertising, payment, or ecommerce service providers used by Deskora may process information outside Pakistan.

By using our website and services, you acknowledge that your information may be processed through third-party systems located in other countries, subject to their applicable privacy and security practices.

18. Fraud Prevention

Deskora may use customer information, order history, device information, and transaction data to identify potentially fraudulent or abusive activity.

Where suspicious activity is detected, we may:

• Request additional verification

• Cancel an order

• Restrict Cash on Delivery

• Decline certain transactions

• Take other reasonable fraud-prevention measures

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

The latest version will be published on our website.

20. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact Deskora Customer Support using the contact details provided on our website.

By using the Deskora website, placing an order, or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.