Return & Refund Policy

At Deskora, we want every customer to receive their order in good condition. We offer a 7-day return and refund policy, subject to the conditions below.

Refund Eligibility

To be eligible for a refund, the product must:

• Be unused

• Be undamaged

• Be in its original condition

• Be returned with its original packaging, accessories, manuals, and any included items

• Be returned within 7 days of delivery

If the product has been used, damaged, broken, scratched, modified, or mishandled by the customer, it will not be eligible for a refund.

Damaged or Broken Product on Delivery

If you receive a product that is already broken, damaged, or defective when delivered, Deskora can provide a replacement, subject to verification.

To claim a replacement for a damaged or broken product, the customer must provide a clear, continuous unboxing video showing:

• The sealed parcel before opening

• The complete process of opening the parcel

• The condition of the product immediately after opening

• The visible damage or defect

The unboxing video must clearly demonstrate that the product was received damaged and was not damaged after delivery.

Important

If an unboxing video is not available, Deskora may be unable to verify that the product was damaged during delivery, and the replacement request may be rejected.

If the product is damaged, broken, dropped, mishandled, incorrectly used, or otherwise damaged by the customer after delivery, Deskora will not be responsible, and the product will not qualify for a return, replacement, or refund.

Wrong Product Received

If Deskora sends you a product different from the one you ordered, please contact us within 7 days of delivery.

We may request photos or an unboxing video to verify the issue. Once verified, we will arrange an appropriate replacement or exchange.

Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 7 days, provided that the product:

• Has not been used

• Has not been damaged

• Is in its original condition

• Includes all original packaging and accessories

Return shipping charges for change-of-mind returns may be the customer's responsibility.

Non-Eligible Returns & Refunds

A product will not be eligible for return, replacement, or refund if:

• It has been damaged by the customer

• It has been dropped or physically broken after delivery

• It has been misused or improperly handled

• It shows signs of use or excessive wear

• Accessories, packaging, or important components are missing

• The request is made after the 7-day return period

• A damaged-on-arrival claim is made without sufficient evidence

• The product was working correctly when delivered but was later damaged by the customer

Return & Replacement Process

To request a return, refund, or replacement, contact Deskora Customer Support within 7 days of receiving your order.

Please provide:

• Your name

• Order number

• Reason for the request

• Photos of the product where applicable

• A complete unboxing video for damaged or broken product claims

Do not send the product back before receiving return instructions from Deskora.

Refunds

Once we receive and inspect the returned product, we will inform you whether your refund has been approved.

Refunds will only be approved if the product meets the eligibility requirements stated in this policy.

For Cash on Delivery (COD) orders, approved refunds may be processed through bank transfer, Easypaisa, JazzCash, or another available payment method.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been dispatched, cancellation may no longer be possible. You may contact our support team after receiving the order if it qualifies under our return policy.

Contact Us

For any return, replacement, or refund request, please contact Deskora Customer Support through the contact information available on our website.

Return & Refund Window: 7 Days From Delivery

For damaged-on-arrival claims, a clear unboxing video is required.