Shipping Policy

At Deskora, we aim to deliver your order safely and as quickly as possible across Pakistan.

1. Order Processing

Orders are typically processed within 1–2 business days after confirmation.

Orders placed on weekends, public holidays, or during high-volume periods may require additional processing time.

Deskora may contact you through phone, WhatsApp, SMS, or email to confirm your order before dispatch.

2. Estimated Delivery Time

Standard delivery within Pakistan generally takes approximately:

• Major Cities: 2–4 business days

• Other Cities & Areas: 3–7 business days

These are estimated delivery times and may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, Deskora may offer free shipping as part of a promotional offer.

4. Cash on Delivery

Cash on Delivery may be available for eligible orders across Pakistan.

Customers are responsible for providing:

• A correct delivery address

• A valid and reachable phone number

• Accurate order information

Please ensure that you or an authorized person is available to receive the parcel and make payment at the time of delivery.

5. Order Confirmation

In some cases, Deskora may confirm your order before dispatch.

If we are unable to verify your order or contact you using the information provided, your order may be delayed or cancelled.

6. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery details.

Deskora will not be responsible for delays, failed deliveries, or additional shipping costs caused by:

• Incorrect addresses

• Incomplete addresses

• Incorrect phone numbers

• Unreachable customers

• Incorrect city or area information

If a parcel is returned to us due to incorrect customer information, additional delivery charges may apply if the customer requests redelivery.

7. Delivery Attempts

Courier companies may make more than one delivery attempt depending on their policies.

Customers should remain available on the provided phone number after the order has been dispatched.

If the customer repeatedly fails to receive the parcel, refuses delivery, or cannot be contacted, the parcel may be returned to Deskora.

Deskora reserves the right to restrict Cash on Delivery for customers with repeated refused or undelivered orders.

8. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking updates are managed by the courier company and may occasionally take time to appear in their system.

9. Delayed Shipments

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to:

• Courier delays

• Weather conditions

• Public holidays

• Remote delivery locations

• High order volumes

• Road closures

• Political or security situations

• Natural disasters

• Other circumstances beyond our reasonable control

Deskora will not be responsible for delays caused by circumstances outside our direct control.

10. Damaged Parcels or Products

Customers are strongly advised to record a clear and continuous unboxing video when opening their parcel.

If your product arrives broken or damaged, you must contact Deskora within 7 days of delivery and provide an unboxing video showing:

• The sealed parcel before opening

• The complete parcel opening process

• The product immediately after opening

• The visible damage or defect

A replacement may be provided after the claim has been reviewed and verified.

If the product is damaged by the customer after delivery, Deskora will not be responsible and the product will not be eligible for a return, refund, or replacement.

Please refer to our Return & Refund Policy for complete details.

11. Missing or Incorrect Items

If your order arrives with a missing item or you receive the wrong product, please contact Deskora Customer Support within 7 days of delivery.

We may request photos, videos, or an unboxing video to verify the issue before arranging a replacement or resolution.

12. Parcel Inspection

Where permitted by the courier company, customers may inspect the outer condition of the parcel before accepting delivery.

However, some courier companies do not allow parcels to be opened before payment or delivery confirmation.

For this reason, we strongly recommend recording an unboxing video after receiving the parcel.

13. Refused Orders

If you no longer want an order, please contact Deskora before it is dispatched whenever possible.

Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future COD orders.

14. Remote Areas

Certain remote or less-accessible areas in Pakistan may require additional delivery time.

In some cases, the courier may ask the customer to collect the parcel from the nearest courier office if doorstep delivery is unavailable.

15. Contact Us

If you have any questions regarding your shipment, tracking, delivery delay, or order status, please contact Deskora Customer Support using the contact information available on our website.

Please keep your order number available when contacting us so we can assist you more efficiently.