Terms of Service

These Terms of Service govern your use of the Deskora website and your purchase of products from us. By accessing our website, placing an order, or using our services, you agree to these Terms.

1. General

Deskora operates this website and offers products and services to customers in Pakistan.

We reserve the right to update, modify, suspend, or discontinue any part of the website, products, prices, offers, or services at any time without prior notice.

Your continued use of the website after any changes means you accept the updated Terms.

2. Eligibility

By using this website or placing an order, you confirm that:

• The information you provide is accurate and complete.

• You are legally capable of entering into a purchase transaction.

• You will not use our website or products for unlawful or fraudulent purposes.

If you are placing an order on behalf of another person, you are responsible for ensuring that the information provided is correct.

3. Products and Product Information

We make reasonable efforts to display product descriptions, specifications, images, colours, prices, and other information accurately.

However:

• Actual product colours may vary slightly depending on your device or screen.

• Packaging may occasionally differ from images shown on the website.

• Product specifications may be updated by manufacturers.

• Minor variations that do not materially affect the product's function may occur.

Deskora reserves the right to correct errors in product information, pricing, availability, or descriptions.

4. Pricing

All prices displayed on the website are shown in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change at any time without prior notice.

The price applicable to your order will generally be the price displayed at the time your order is placed, subject to verification in the event of an obvious pricing or technical error.

5. Orders

Submitting an order does not automatically guarantee acceptance.

Deskora reserves the right to cancel or refuse an order where necessary, including in cases involving:

• Incorrect pricing

• Product unavailability

• Suspected fraud

• Incorrect customer information

• Delivery limitations

• Repeated refusal of Cash on Delivery orders

• Misuse of promotional offers

If an order is cancelled after an advance payment has been received, any eligible amount will be refunded through an appropriate payment method.

6. Order Confirmation

Customers are responsible for providing accurate:

• Name

• Phone number

• Delivery address

• City

• Email address, where applicable

Deskora will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

We may contact you by phone, WhatsApp, SMS, or email to confirm your order.

7. Cash on Delivery

Where Cash on Delivery is available, customers agree to:

• Provide a valid phone number and delivery address.

• Remain available for courier communication.

• Accept and pay for confirmed orders upon delivery.

Deskora reserves the right to limit or disable Cash on Delivery for customers with a history of repeatedly placing and refusing orders.

8. Payments

Available payment methods may include Cash on Delivery, bank transfer, digital wallets, card payments, or other methods displayed at checkout.

You are responsible for ensuring that payment information provided is valid and that you are authorized to use the selected payment method.

9. Shipping and Delivery

Estimated delivery times shown on our website are estimates and are not guaranteed.

Delivery times may be affected by factors including:

• Courier delays

• Public holidays

• Weather conditions

• Remote delivery locations

• Political or security disruptions

• Incorrect delivery information

• Events beyond our reasonable control

Deskora is not responsible for reasonable delays caused by third-party courier companies or circumstances outside our control.

10. Inspection Upon Delivery

Customers are strongly advised to record a clear and continuous unboxing video when opening their parcel.

The video should show:

• The sealed parcel before opening

• The complete opening process

• The product immediately after opening

• Any visible damage, breakage, or defect

This evidence may be required to verify claims involving products that were damaged or broken during delivery.

11. Returns, Refunds, and Replacements

Deskora offers a 7-day return and refund policy, subject to our Return & Refund Policy.

For a standard refund, the product must generally be:

• Unused

• Undamaged

• In its original condition

• Returned with its original packaging and accessories

Products damaged or broken by the customer are not eligible for a return, refund, or replacement.

If a product is received broken or damaged, the customer may be eligible for a replacement after providing a clear unboxing video demonstrating that the damage existed when the parcel was opened.

Full details are available in our Return & Refund Policy.

12. Customer-Caused Damage

Deskora will not be responsible for product damage resulting from:

• Dropping the product

• Improper installation

• Incorrect use

• Mishandling

• Water or liquid exposure where the product is not designed for it

• Unauthorized repairs or modifications

• Failure to follow instructions

• Normal wear and tear

Such damage will not qualify under our return, refund, or replacement policy.

13. Promotions and Discounts

Promotional offers, discount codes, free gifts, bundles, and limited-time deals may be subject to separate conditions.

Deskora reserves the right to:

• End promotions at any time

• Limit promotions to selected customers or products

• Reject misuse of discount codes

• Cancel orders involving fraudulent use of promotional offers

Unless otherwise stated, discounts cannot be combined.

14. Free Gifts

Free gifts provided as part of a promotion have no separate cash value and generally cannot be exchanged or refunded independently.

If the main product is returned, Deskora may require any promotional gifts received with the order to also be returned.

15. Intellectual Property

All content on the Deskora website, including but not limited to:

• Brand name

• Logos

• Product photography

• Graphics

• Website design

• Product descriptions

• Advertising materials

• Videos

• Written content

may be owned by or licensed to Deskora and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or commercially use our content without prior written permission.

16. Prohibited Use

You may not use our website:

• For unlawful purposes

• To commit fraud

• To submit false information

• To interfere with website security

• To distribute malware or malicious code

• To attempt unauthorized access to our systems

• To scrape or copy website content for unauthorized commercial use

• To impersonate another person or business

We reserve the right to restrict or terminate access where misuse is suspected.

17. Third-Party Services

Our website may use services provided by third parties, including payment processors, Shopify, courier companies, analytics providers, social media platforms, and other service providers.

Deskora is not responsible for the independent policies, availability, or actions of third-party services.

18. Limitation of Liability

To the extent permitted by applicable law, Deskora will not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use our website or products.

Our liability relating to a purchased product will generally not exceed the amount paid by the customer for that product, except where applicable law requires otherwise.

Nothing in these Terms is intended to exclude any rights that cannot legally be excluded under applicable Pakistani law.

19. Fraudulent or Abusive Claims

Deskora reserves the right to investigate and reject claims involving suspected:

• Fraud

• False damage claims

• Altered evidence

• Return abuse

• Repeated misuse of refund policies

• Product substitution

• Intentional product damage

Where appropriate, we may restrict future orders from customers involved in abusive or fraudulent activity.

20. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain information may be processed for order fulfilment, payment processing, customer support, fraud prevention, marketing, and website operation.

21. Governing Law

These Terms of Service will be governed by the applicable laws of Pakistan.

Any dispute arising from the use of our website or purchase of our products will be handled in accordance with applicable Pakistani law and through the appropriate courts or dispute-resolution mechanisms.

22. Changes to These Terms

Deskora may update these Terms of Service from time to time.

The latest version will always be published on our website. Continued use of the website after changes are published constitutes acceptance of the updated Terms.

23. Contact Information

If you have any questions regarding these Terms of Service, your order, or our policies, please contact Deskora Customer Support using the contact details provided on our website.

By using the Deskora website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.